Return Policy for Clothing

Thank you for shopping with  Zubaydahs Couture We want to ensure that your experience is satisfactory, so please take a moment to review our return policy for clothing items.

1. Refunds:

 – We do not offer refunds or exchanges for any reason other than faulty items.

 – Refunds are only available for faulty items that are reported within 24 hours of delivery.

 – To be eligible for a refund, you must provide proof of purchase, such as the original order    confirmation or receipt.

2. Faulty Items:

 – In the event that  you receive a faulty item, please contact our customer support within 24 hours of delivery.

 – To report a faulty item, please provide clear details and, if possible, include photographs that clearly demonstrate the   fault.

 – Our customer support team will assess the situation and determine if the item is indeed faulty.

 – If the item is deemed faulty, we will provide you with instructions on how to proceed with the return and refund process.

-Do not post any items back to our address,we will send you prepaid postage details to receive item or liability will lie with client if procedure not followed.

3. Non-Returnable Items:

 – We do not accept returns or offer refunds for non-faulty items, including but not limited to:

 – Items that have been worn, washed, or altered.

 – Items without their original tags or packaging.

  – Personalized or custom-made items.

4. Return Process:

 – If your faulty item is eligible for a refund, we will provide you with a return shipping label or make arrangements for the return.

 – The item must be returned in its original condition, including all tags and packaging.

 – Once we receive the returned item and verify its condition, we will process your refund within a reasonable timeframe.

 – Refunds will be issued to the original payment method used during the purchase.

5. Shipping Costs:

 – We do not refund shipping costs, unless the fault lies with us (e.g., incorrect item shipped, manufacturing defect).

6. Limited Liability:

 – Our liability is limited to the value of the item purchased and does not extend to any indirect or consequential damages.

Please note that by making a purchase from our online store, you acknowledge and accept the terms and conditions of this return policy.

If you have any further questions or need assistance, please contact our customer support team, and we will be happy to assist you.